Overview
When you snooze a claim, it will automatically return to your worklist on the Snooze Until date. At that point, the snooze is cleared, and the claim will appear under the Non-Snoozed filter in your claim worklist.
If you’re ready to work a claim before the scheduled Snooze Until date, you can manually remove the snooze using the Clear Snooze action. If a To-Do was created as part of the snooze action, it will automatically be marked as Completed when the snooze is cleared.
How to Clear a Snooze
1. Navigate to Aging > Claims.
- By default, each claim filtering tab will display Non-Snoozed claims.
- To view snoozed claims, select the Snoozed filter option within the tab.
2. From the worklist:
- Select the Snooze icon next to the claim, or
- Select the claim row to open the Claim Details, then select Work This Claim.
3. Select Clear Snooze. Once cleared:
- The claim will be moved back to the Non-Snoozed view.