Question:
Why have I received a notification that one or more of my claims could not be assigned to a location?
Answer:
If the address in Box 32 or Box 33 of the claim does not match the address of an active location in ‘Admin'>'Locations,' the claim will not be assigned to a location in your scrubbing worklist. These claims are considered unassigned and can be accessed by selecting the ‘Unassigned’ location filter.
The example below shows that the street information in OneSpot does not match the information in Box 33. Claims for this location will be considered ‘Unassigned’ until the address in OneSpot matches the address on the claim
It is important to note that claims in the 'Unassigned' filter undergo the same scrubbing process as those with an 'Assigned' location. The location assignment does not affect the scrubbing process. To maximize your efficiency in OneSpot, we recommend reviewing the location address entered in ‘Admin> Locations’ and confirming it is the same address entered in your practice management system.
To complete the below steps you must have a user role of 'Administrator' or 'Billing Manager' to access 'Admin'>'Locations.'
The following instructions will explain how to determine the appropriate location for an unassigned claim in the worklist.
Instructions
1. In the 'Scrubbing' module, select 'Unassigned' in the location filter.
2. Select the HCFA preview icon for one of the claims in the worklist. This will open a new browser tab and display the most recent HCFA associated with the worklist item.
3. View the address information in Box 32; if this field is empty, refer to the information in Box 33.
4. Navigate to the 'Admin' module, then select 'Locations.' Select the location that the claim should have been assigned to, then compare the address information found on the HCFA preview (from Step 3), to what has been entered for this location.
- If both Box 32 and Box 33 are populated, use the address information found in Box 32.
- If Box 33 is only populated, use the address information found in Box 33.
View the documentation below for detailed instructions on how to update or add a location.
- Crystal PM - Manage Locations - Add and Update Locations
- OfficeMate - Manage Locations - Add and Update Locations
- Eyefinity Encompass - Manage Locations - Add and Update Locations
5. Update the address information, then select 'Save Changes.'
6. To remove the claims from the ‘Unassigned’ filter, upload or import a scrubbing file that contains the unassigned claim(s), as this will assign them to the appropriate location.
7. If additional claims are unassigned, repeat the above steps until all claims have an assigned location. If the above steps do not resolve this issue, please contact support@onespotbilling.com.