Overview
Claim scrubbing is a vital part of the claims lifecycle. By identifying and resolving errors before submission, scrubbing helps reduce accounts receivable, rejections, and denials. In OneSpot, the scrubbing process begins by importing claims from Eyefinity Encompass. The instructions below explain how to get started.
Note: This applies to all areas of the OneSpot Scrubbing module where the Import Claims button appears.
When you select Import Claims, OneSpot will sync all Ready to Bill claims for all payers. If there are specific payers whose claims you do not want to include in the scrubbing process, refer to the article: Exclude a Payer from the Scrubbing Process.
Instructions
1. Navigate to the Scrubbing module in OneSpot.
2. Select Import Claims.
3. A window will open, select Import Claims again.
4. The window will close, and a banner message will display to let you know that the file is being processed.
- Processing usually takes 7–8 minutes.
- You can continue working in OneSpot while the import runs in the background.
- The banner will remain on screen until processing is complete.
5. Once the file has finished processing, a success message will appear.
- Select View Claims to go to the Worklist.
- If the claims don’t appear immediately, click the Refresh button to update the list.