Overview
This article offers a comprehensive guide to how OneSpot manages the daily syncing of your Aging Files.
Aging Files - Sync Details
Nightly Sync: Every night at ~10:00 PM ET, OneSpot automatically syncs Aging Files for all active locations—so your data is refreshed and ready for you the next day.
-
Error Handling: If an issue occurs during the sync process, OneSpot will send a notification indicating the cause of the failure. After reviewing the notification, check back the following day to confirm whether the file synced successfully.
If your sync fails due to an issue with login credentials, review the credentials for the Eyefinity Encompass – OneSpot staff member in both your practice management system and OneSpot to ensure they match. If the credentials are expired or don’t match, update them first in Eyefinity Encompass, then in OneSpot. For step-by-step instructions on updating these credentials in OneSpot, refer to the Eyefinty Encompass - Create OneSpot Connection.
If your sync failed and the issue isn't related to login credentials, there’s typically no need to be concerned. These types of errors are often resolved on their own, and your file will likely sync successfully the next day.
- However, if the same error persists for two or more consecutive days, please contact support@onespotbilling.com for further assistance. Be sure to include the error message from the notification when you contact us so we can troubleshoot.
New Payers: If a new payer is found, OneSpot will automatically create the payer, just like with manual uploads. You’ll receive a notification when this happens.
Claim Updates: Claims will be updated following the same process as manual uploads. New claims will be created, and if any claims were completed in your practice management system, these claims will be automatically completed in OneSpot as well.