Overview
This status can be used to keep track of your rejected claims and assist you with documenting the details of the rejection. This is particularly useful if you are busy and cannot work on the rejection on the same day. This action will create an entry in the 'Activity' tab found within the Claim Details.
Instructions
1. Select ‘Reject.'
2. ‘Rejection Date’ will default to the current date; if needed, this can be edited.
3. Select the rejection reason from the drop-down menu.
4. Enter a comment. This could include the rejection message that was returned from the clearinghouse or payer.
5. Optional: By checking the 'Create To-Do' box, you can set a reminder to follow up on this claim, including adding notes on any additional actions that need to be taken. For more information, please refer to the Create a To-Do within Claim Actions documentation.
6. When finished, select ‘Save,’ or if you do not want to save the information, select ‘Cancel.’