Overview
This action is only available when the claim status is ‘Denied’ or ‘Rejected,’ and should be used to indicate if a claim was corrected and subsequently refiled. 'Correct' will update the claim's status to ’Active.' This action will generate an entry in the Activity tab within Claim Details and update the Last Worked date, ensuring a clear record of recent activity on the claim.
Instructions
1. Select ‘Correct.’
2. ‘Correction Date’ will default to the current date, if needed this can be edited.
3. Enter a comment.
4. Optional: By checking the 'Create To-Do' box, you can set a reminder to follow up on this claim, including adding notes on any additional actions that need to be taken. For more information, please refer to the Create a To-Do within Claim Actions documentation.
5. When finished, select ‘Save,’ or if you do not want to save the information, select ‘Cancel.’