Overview
The claim scrubbing process is a crucial step in a claim's lifecycle. When carried out effectively, it can reduce accounts receivable, rejections, and denials. To initiate the scrubbing process, claims downloaded from your practice management system must be uploaded to OneSpot.
Note: This process will apply to all areas in the OneSpot 'Scrubbing' module that feature the 'Upload Claims' button.
Upload a Scrubbing File
1. Navigate to the 'Scrubbing' module.
2. Select 'Upload Claims' or 'Select & Upload A Claim Scrubbing File.'
3. Select 'Choose File,' then select the scrubbing file you downloaded from your practice management system.
4. Confirm the correct file was selected.
5. Select the ‘Upload & Process Scrubbing File’ button to initiate the upload process or select ‘Cancel’ if you do not wish to proceed.
6. The window will close, and a banner message will display to let you know that the file is being processed. This process can take on average, between three to five minutes. You can continue to work in other areas of OneSpot while the file is processing. The banner message will remain on the screen until the process is finished.
7. When the file is finished processing, a success message will display. Select 'View Claims' to navigate to the Scrubbed Claims Worklist and refresh the list. If claims do not initially appear in the worklist, select the 'Refresh' button.
-
If there are claims that cannot be assigned to a location, you will see a warning message to notify you. View the Why do I have unassigned claims in the Scrubbing Worklist? article to learn about fixing these claims.