Overview
The instructions below describe how to reset a user's password in OneSpot. Password resets can only be performed by users assigned the Administrator or Billing Manager user role. All password resets must be performed internally by a logged-in user with one of these roles. Once reset, the user will be prompted to create a new password upon their next login.
Instructions
1. Navigate to Admin > Users.
2. From the grid, select the user whose password needs to be reset.
3. Select Reset Password. A temporary password will be generated; this cannot be edited. Use the Copy icon next to the password to copy it to your clipboard.
4. Select Save to reset the user password.
FAQ: Why isn't there a 'Reset Password' option available on the login screen?