Overview
Marking a claim as Stalled helps indicate that it's temporarily unworkable. A claim will remain stalled until the status is manually removed, using the steps below.
How to Dismiss a Stall
1. Locate Stalled Claims
Use either of the following methods to locate your stalled claims in Aging > Claims > Claim Filtering Tabs::
- Navigate to By Claim Status > Stalled to view a list of payers with stalled claims.
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Use the Stalled sub-filter within any of the following claim filtering tabs:
- By Claim Age
- By Timely Filing
- By Last Worked
- By Service Date
2. Dismiss the Stall
Once you've located a stalled claim, choose one of the following methods to dismiss the stall:
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Action Menu:
You can dismiss the stall individually or in bulk:Bulk Action: Select multiple claims from the same payer in your worklist, select the ellipsis (⋯), then choose Dismiss Stall.
Individual Claim: Select the ellipsis (⋯) next to a single claim to open the action menu, then select Dismiss Stall.
- Claim Details: Select the claim row to open the Claim Details, then select Work This Claim to open the action menu, where you can choose Dismiss Stall.